Effective date: October 23, 2026
Altitude Home Solutions, LLC (“Altitude Home Solutions,” “we,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit altitude-homesolutions.com, submit a form, call us, or receive text messages from us.
1. Information We Collect
- Contact details: name, email address, phone number (including mobile number), and the address of the property where you need service.
- Project details: the service you request, photos, inspection notes, insurance claim information you choose to share, and messages you send us.
- SMS consent records: whether you opted in to text messages, the date and time of your opt-in, the form or method used, and any opt-out (STOP) or HELP requests.
- Website usage data: IP address, browser type, pages visited, and similar information collected through cookies and analytics tools.
2. How We Use Your Information
- To respond to your inquiry and provide estimates, inspections, and roofing, siding, gutter, and exterior services.
- To schedule appointments and send project updates.
- To send conversational text messages, only if you have opted in.
- To assist with insurance claims when you ask us to.
- To keep records of your consent and communication preferences.
- To operate, secure, and improve our website.
3. Text Messaging (SMS) and Mobile Information
If you opt in to receive text messages, we use your mobile number only to send conversational messages about your inquiry, appointment, order, or account. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance.
Mobile opt-in information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of information sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We keep a record of your SMS consent and any opt-out requests for as long as needed to honor your preferences and meet legal and carrier requirements. If you reply STOP, we will stop sending text messages to your number.
Full program terms are in our Terms & Conditions.
4. How We Share Information
We do not sell or rent your personal information. We share information only:
- With service providers who help us run our business (such as website hosting, form processing, and our text messaging platform), who may use it only to provide services to us. As stated above, this never includes sharing mobile opt-in data or SMS consent for marketing or promotional purposes.
- With your insurance company or adjuster, when you ask us to help with a claim.
- When required by law or to protect our rights and the safety of others.
5. How We Store and Protect Your Information
Your information is stored on secure systems with restricted access. Our website uses SSL encryption, and only authorized staff can view form submissions and consent records. No method of transmission or storage is 100% secure, but we take reasonable measures to protect your information.
6. Data Retention
We keep your information for as long as needed to provide services, maintain project and warranty records, keep SMS consent records, and meet legal obligations. You can ask us to delete your information at any time, subject to records we are required to keep.
7. Cookies and Analytics
Our website uses cookies and similar technologies to understand how visitors use the site. You can disable cookies in your browser settings, although some features may not work as intended.
8. Your Choices and Rights
- Opt out of text messages at any time by replying STOP.
- Opt out of emails by using the unsubscribe link or contacting us.
- Request access to, correction of, or deletion of your personal information by contacting us.
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new effective date.
11. Contact Us
Altitude Home Solutions, LLC
414 Vernon Road, Jenkintown, PA 19046
Phone: 877-306-4366
Email: info@altitude-homesolutions.com